Refund Policy – VR Games

Welcome to SimWorld Central. Our goal is to provide you with cutting-edge virtual reality gaming experiences that are immersive, exciting, and enjoyable. We understand that purchasing VR games and related content is an important decision, and occasionally you may need to request a refund due to various reasons. This Refund Policy explains the terms and conditions for refunds on purchases made through our platform, including VR games, downloadable content (DLC), in-game items, and subscriptions.

Please read this policy carefully before making a purchase or booking any VR gaming experience. By completing a transaction, you agree to the terms outlined here.

1. General Refund Conditions

Refund requests must be submitted within specified timeframes. Approved refunds will be issued to the original payment method wherever possible. The processing time for refunds typically ranges from 5 to 14 business days, depending on the payment method and provider.

Refunds are generally granted in cases where:

• The product is defective or unusable.
• The product was purchased in error.
• You requested cancellation within the refund eligibility period.
• Technical issues prevent proper use, and no resolution was available.

Refunds will not be provided for products that have been extensively used or accessed, except where the product is faulty.

2. VR Game Purchases

2.1 New VR Game Titles

• You may request a full refund within 7 days of purchase if you have played the game for less than 2 hours.
• Refunds requested after 7 days from purchase, or if gameplay exceeds 2 hours, will generally be declined unless exceptional circumstances apply.

2.2 Pre-Orders

• Full refunds are available if cancellation is requested at least 5 days before the official release date.
• After the release date, refund eligibility is subject to the standard terms.

3. Downloadable Content (DLC) and In-Game Purchases

3.1 DLC Packs and Expansions

• DLC purchases are refundable within 7 days provided the content has not been downloaded or accessed.
• If the DLC is accessed or used, no refund will be issued unless the content is defective.

3.2 In-Game Consumables and Virtual Goods

• Virtual currency, consumable items, skins, or boosts are non-refundable once delivered.
• Ensure you understand your purchase before confirming, as these transactions are final.

4. Subscriptions and Memberships

• A full refund is available if the subscription is canceled within 3 days of the initial purchase and no service has been used.
• Pro-rated refunds may be considered if cancellation occurs within 14 days of renewal and minimal usage has occurred.
• No refunds are available beyond 14 days from renewal or with significant service usage.
• Subscription cancellations stop future billing but do not guarantee refunds for past billing cycles unless eligible under these terms.

5. Technical Problems and Service Interruptions

If technical issues on our side prevent you from accessing or using VR games, such as:

• Software bugs,
• Server downtime,
• Hardware compatibility problems related to our platform,

you should contact support within 5 days of the issue. We may offer:

• A fix or update,
• Rescheduling for scheduled VR experiences,
• Refunds or credits if the issue cannot be resolved.

Requests made after 5 days may not be eligible.

6. No-Show and Usage Policy

• If you book VR gaming sessions or experiences and fail to attend without prior notice: No refunds or credits will be given for no-shows.
• Late arrivals (over 15 minutes) may forfeit the session without refund.

7. Gift Cards and Promotional Offers

• Gift cards for VR game purchases or services are non-refundable once redeemed.
• Promotional discounts and bundles follow the refund policy of the primary product.
• Free trials convert to paid subscriptions unless canceled before the trial ends; no retroactive refunds are given.

8. How to Request a Refund

To request a refund:

• Submit your request through customer support including order details and reason.
• Provide purchase confirmation and transaction ID.

Our support team will respond within 3 to 5 business days. Incomplete requests may delay processing.

9. Exceptions and Special Cases

We reserve the right to consider exceptions for:

• Medical or personal emergencies,
• Verified platform errors,
• Force majeure events such as natural disasters affecting service delivery.

Each case is evaluated individually with a customer-first approach.

10. Policy Updates

This refund policy may be updated at any time. The policy version at the time of your purchase governs your transaction.

Final Thoughts

At SimWorld Central, we want your VR experience to be thrilling and satisfying. Our refund policy balances fairness and operational feasibility to serve our community responsibly. If you have questions or concerns about refunds, don’t hesitate to reach out to our support team.

Thank you for trusting us with your VR gaming adventures!